Terms & Conditions

Cancellations, Payments, Non-Refundable Booking Fees and No-Shows

Please note: We only accept cash in the salon, you can pay with card online

In order to book your appointment, we may require your card details or for a non-refundable booking fee to be taken at the time of booking. Card details are securely held by our booking system (Ovatu) and are not viewable by the salon.

Any cancellations, rescheduling and no-shows within 48 hours of your appointment will have to be paid for before another appointment can be made as per our policy.

Appointment reminders will be sent 48 hours before your appointment so please contact us as early as possible to avoid your card being charged. Please complete the Client Consultation Forms and any other relevant forms before your appointment.

We reserve the right to ask for payment in full before a booking will be made if you are a new client. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges.

If no booking fee or card capture is taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 100% of the total appointment cost, then payment in full in advance, to book any future appointments.

If you do not show for your appointment and haven't contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.

Payments

Payments must be made at your appointment, not after or later that day. This can be done via bank transfer or cash. We do not accept cheques.

Lateness

If you are more than 10 minutes late your appointment may be shortened or treated as a no-show.

Complaints and Feedback

We aim to resolve any complaints within 8 weeks.

Property Loss or Damage

We are not responsible for lost or damaged property unless caused by staff negligence.

Other Terms & Conditions

• Pay Later Option means Pay at Salon.
• For hygiene reasons, no pets are allowed.

Questions?

If you have any questions about our terms and conditions, please get in touch.