Privacy Policy
Last updated: April 2026
Who We Are
Threading Station Limited is a beauty salon based at 106 London Road, East Grinstead, West Sussex, RH19 1EP. We can be contacted at palak@threadingstation.co.uk or by calling 07966 057 939. We are the data controller for the personal information we collect about you.
What Information We Collect
We collect the following personal information when you book an appointment, contact us, or use our website:
- Your name and contact details (phone number and email address)
- Appointment history and treatment records
- Payment information (card details are held securely by Ovatu and are never viewable by the salon)
- Health information you share with us relevant to your treatments (e.g. skin sensitivities, allergies)
- Communications you send to us via email, WhatsApp or phone
How We Use Your Information
We use your personal information to:
- Manage and confirm your bookings
- Send appointment reminders and follow-up communications
- Process payments and enforce our cancellation policy
- Maintain a record of treatments for health and safety purposes
- Respond to your enquiries and complaints
- Improve our services
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract — to fulfil your booking and provide the services you have requested
- Legitimate interests — to manage our business, communicate with clients and maintain records
- Legal obligation — where we are required to retain records by law
- Consent — for marketing communications, where you have opted in
Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Ovatu — our booking system provider, which securely stores your booking and payment information
- Payment processors — for secure processing of card payments
- HMRC and other legal authorities — where required by law
How Long We Keep Your Data
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Booking and treatment records are typically kept for 7 years. You may request deletion of your data at any time, subject to any legal requirements to retain it.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and analyse site traffic. By continuing to use our website, you consent to our use of cookies. You can disable cookies in your browser settings at any time.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to or restrict how we process your data
- Request a copy of your data in a portable format
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at palak@threadingstation.co.uk.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: